Refund policy

Returns & Exchanges

In order to process a return or an exchange, please contact us for a return authorization.

We accept returns and exchanges within 5 days of delivery. The returned items must be received in new and unused condition. We offer refunds or exchanges only if the product is damaged or not working properly, and under no other conditions.

We offer easy returns and exchanges on all orders. To return an item, please contact us and send a video of the defective or damaged product, and we will generate a return authorization for you after verifying it. Returns are only accepted for items purchased directly from our website. The item(s) must be unused and in the original packaging.

To complete an exchange, please place a new order for the item you would like. Then contact us with your order number, and we will create a return authorization for your previous item.

Refunds

Once we receive the returned order, it will take 3–5 business days for the refund to appear on your statement. If 3–5 business days have passed and you still don't see a refund, please feel free to contact us at sahiqualityshopping@gmail.com.

Invalid Reasons

Buyer no longer wants the items — this is the most common example, which we cannot honor if we want to continue offering great value. The buyer should be sure they want to purchase the items before submitting an order, not after. The buyer should also be confident they are ready to pay the asking prices before submitting an order. Once an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Cancellations

If you wish to cancel your order, please contact us at sahiqualityshopping@gmail.com. If the order has already shipped, we would be unable to stop the package.